Between cryptocurrency, Venmo and buy now, pay later (BNPL), community banks have their work cut out for them when it comes to educating their customers (and staff) on consumer finance developments.
Millions of Americans and their families don’t have bank accounts. Their reasons are their own; some lack financial literacy, and others’ trust in the banking system has been eroded. But many community banks are finding ways to better serve the underserved. By Kelly Pike • Photos by David Arky As a community banker, you know […]
When it comes to financial education, HarborOne Bank goes beyond the basics. It meets the needs of its community through HarborOne U courses and small business loans. By Rebecca Lubecki Name: HarborOne Bank Assets: $4 billion Location: Brockton, Mass. What started as HarborOne Bank’s response to the mortgage crisis in 2007 and 2008 has grown into […]
To better reach everyone in their communities, many community banks seek to cross language and cultural barriers by making transactions in other languages or by offering services that appeal to immigrants. By William Atkinson Many community banks across the country serve their customers and attract new customers by speaking their language. Some banks are located […]
Bankers Trust in Iowa, Nebraska and Arizona has developed a hub of resources and banking know-how for its customers. The web platform, dubbed the Education Center, is designed to clearly break down financial concepts—and strengthen relationships in the process. By Eric Best Name: Bankers Trust Assets: $4.5 billion Location: Des Moines, Iowa When customers had questions, […]
Through workshops with residents of Washington, D.C., correctional facilities, Industrial Bank is building the confidence of incarcerated people to make informed financial decisions.
Several community banks are finding success in schooling potential customers on the ins and outs of SBA lending.