Prompted by the pandemic, DIY banking services have grown at an increasingly quick rate. And as consumers—especially Gen Z and millennials—continue calling for more mobile options, community banks are stepping forward with new innovations and new tech partnerships.
The 2022 ICBA ThinkTECH Accelerator spotlighted some of the hottest, most innovative fintech providers. We asked each of this year’s cohort to weigh in on how community banks can harness some of today’s most exciting technologies and solutions to bolster business and enhance their customers’ experiences.
Between cryptocurrency, Venmo and buy now, pay later (BNPL), community banks have their work cut out for them when it comes to educating their customers (and staff) on consumer finance developments.
With consumer expectations seeming to evolve faster every year, community banks could consider partnering with a fintech to keep up with technological innovation.
A well-designed logo can help a community bank tell a brand story, represent its values and draw in new customers. But what makes a logo memorable and effective? We asked design experts and community bankers.
As social media platforms tinker with their algorithms, marketing experts say one trend is clear: Paid social campaigns are becoming increasingly necessary to cut through the noise and reach customers. They share tips for how community banks can get started.
Consumers are increasingly interested in buy now, pay later products, which are cutting into credit card usage. Here’s what community banks need to know about these products and how they can take advantage of this model.
To satisfy the banking needs of some commercial and high-net-worth clients, some community banks provide trust and tax strategy services. These banks report that specialized services are a way to deepen their already close customer relationships.
Today’s tellers meet very different customer needs than they did just a decade ago. In the wake of trends like falling in-branch transactions and the rise of digital services, some community banks are filling the gap by retooling tellers with an array of new titles and skills.
Community banks use dozens or even hundreds of vendors—making it critical that they have an efficient way to stay compliant, track performance and more. Some banks are using a combination of software and internal personnel and systems to do just that.
